Frequently Asked Questions

Everything you need to know about your Hyperkin experience.

What is the standard shipping time for orders?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US, while international shipping varies by location.

Do you offer a warranty on your electronic hardware?

Yes, all Hyperkin hardware products come with a one-year limited warranty that covers manufacturing defects. Please retain your proof of purchase to facilitate any claims.

What is your return policy for opened products?

We accept returns within 30 days of delivery. For electronics, items must be in their original packaging with all accessories included; a restocking fee may apply to opened items.

Are Hyperkin consoles compatible with original game cartridges?

Absolutely. Our RetroN series and other console hardware are specifically engineered to be compatible with original classic game cartridges and controllers.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and modern digital wallets like Apple Pay and Google Pay.

How can I track my package once it has shipped?

Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.